Coastal Insurance Solutions PPC landing page test – 78.5% increase of conversions

Fix Obvious Problems First

SiteTuners helped Coastal Insurance Solutions implement the Tactical Redesign process which followed these steps:

Readability

People generally don’t read on the web – they scan the pages for vital information.

This was a big issue on the original PPC landing page with its big chunks of text and tiny font sizes.

SiteTuners recommended reformatting text blocks into bullet points and increasing the font size to improve readability and support web users’ scanning behavior. We also suggested that the content be rearranged based on which information is most important to visitors in their decision to convert.

Value Proposition

A strong value proposition is important in persuading visitors to take the desired conversion action. The value proposition lets visitors know what’s in it for them.

Coastal Insurance Solutions’s original page was missing this element, which meant they missed the opportunity to communicate to visitors the value of the offer.

As seen in the new landing page, SiteTuners recommended the inclusion of a sub-headline and bullet points which succinctly conveyed to visitors what action was expected of them and what they would get in return.

Consistency

A landing page must be consistent in its look, branding, and messaging in order to build visitor confidence. The original landing page was sorely lacking in consistency with its multitude of fonts, misaligned elements, and unorganized images.

To achieve consistency, SiteTuners recommended the use of fewer font types and more uniform images. We also suggested the proper alignment of header elements as well as moving the phone number to the far right, based on web design conventions.

Form Experience

The form is a critical tool in lead generation pages. To users, however, the form is a hurdle that stands in the way of them getting what they want from your site. Hence, users must perceive a form to be as easy and effortless as possible to encourage them to complete the form.

Coastal Insurance Solutions’s original form looked like it would take forever to complete:

The vertically-placed radio buttons made the form look longer than it really was.

The organization of the form field questions, which prioritized information on the prospect’s property, also prevented the early capture of contact information that was most useful to the company.

Here, SiteTuners recommended breaking up the long form into a 2-step form to make it appear less intimidating. We also suggested the inclusion of a short introductory text that explained what the form was asking to set visitor expectations.

Last, we changed the organization of form questions so that it asked for visitors’ personal and contact details first before delving into questions about their property.

Ensure Mobile Usability

Mobile usability and user experience have become vital to the success of a company’s online presence as more and more visitors access websites from mobile devices.

The majority of online visitors to this site came from mobile devices. The highest conversion is seen on iPhones. It was imperative to pay attention to how even small changes to the landing page affected the mobile experience.

One of the first things that SiteTuners checked during the Diagnostic Audit was how the PPC landing page appeared on mobile. We recommended making the company’s phone number bigger since it was almost unreadable on mobile devices.

Replicate Testing Wins

Aside from quick wins, a major benefit of testing is that it provides valuable insights into what works on the landing page conversion-wise. This helps companies easily scale their testing wins to other pages or even other areas of their digital marketing.

In Coastal Insurance Solutions’s case, for instance, the conversion-optimized design of their winning landing page was adapted to other landing pages that had relatively similar goals. The design of the winning version also served as the framework for creation of localized, more relevant versions of the PPC landing page.

Below is the localized version of the PPC landing page, which is a spinoff of the test winner: